Refund Policy

1. Role of Blue Sun Red Sea Tours

Blue Sun Red Sea Tours acts as a booking intermediary.  
All tours and services are delivered by licensed local operators in Egypt.  
Refund decisions are made in coordination with the operating provider responsible for the service.

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2. Customer Cancellation

* Cancellation more than 48 hours before the scheduled activity  
→ Full refund of the amount paid (excluding payment processing fees if applicable).

* Cancellation between 24 and 48 hours before the activity on some programs.
→ 50% refund of the total booking amount on some programs.

* Cancellation less than 24 hours before the activity or no-show  
→ No refund.

These timeframes are required because local operators reserve transportation, guides, and permits in advance.

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3. Operator Cancellation

If a tour is cancelled due to:
* Weather conditions  
* Safety concerns  
* Government restrictions  
* Operational issues beyond control

Customers will be offered:
* Rescheduling to another available date, or  
* Full refund.

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4. Changes Requested by Customer

Requests to modify dates or participant details must be submitted at least 48 hours in advance and are subject to availability and approval by the local operator.

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5. Refund Processing

Approved refunds will be processed back to the original payment method within 5–10 business days.  
Processing time may vary depending on the payment provider or bank.

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6. Non-Refundable Situations

Refunds are not provided for:
* Late arrival or missed pickup  
* Voluntary withdrawal during the activity  
* Failure to provide required travel documents  
* Circumstances outside the operator’s control.

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7. Payment Disputes

Customers agree to contact Blue Sun Red Sea Tours first to resolve any issue before initiating a chargeback or payment dispute.

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By completing a booking, you acknowledge and accept this Refund Policy.